Terms of Service

TERMS AND CONDITIONS OF SERVICE

  1. Introduction
    We (“The Roo Shvaana Collective”) specialize in hand-stitched bandanas for dogs, crafted with care and designed to ensure style and comfort for your furry friend. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, “Services”). By accessing or using our Services, you agree to be bound by these Terms and all terms incorporated by reference.
  2. Use of Our Services
    You may use our Services only in accordance with these Terms and any applicable laws. Our website and its contents are intended solely for users who are 18 years of age or older. By agreeing to these Terms, you represent and warrant that you are of legal age and have the legal capacity to enter into a binding contract.
  3. Product Orders
    a. Placing an Order: You can browse our selection of dog bandanas and place orders directly through our website. Each bandana is hand-stitched, and slight variations in design and color are natural.
    b. Payment: Payment for orders is required at the time of purchase. We accept various forms of payment as listed on our website. All transactions are secure and encrypted.
    c. Order Confirmation: After placing an order, you will receive an email confirmation containing your order details and the unique order number. Please retain this email for future reference.
  4. Shipping and Delivery
    a. General: We deliver our products across India. The delivery time for orders may take up to 7 days from the date of dispatch. Please note that delivery times are estimates and may vary based on location and other factors.
    b. Shipping Charges: Shipping charges may apply to your order and will be indicated at the time of checkout.
    c. Tracking: Once your order is shipped, we will provide you with a tracking number so you can monitor the delivery status.
  5. Intellectual Property Rights
    All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of The Roo Shvaana Collective or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission.
  6. User Conduct
    You are responsible for all your activity in connection with the Services. You may not use our Services for any illegal or unauthorized purpose. Harassment in any manner or form, including via email and chat or by obscene or abusive language, is strictly forbidden.
  7. Disclaimers
    The Roo Shvaana Collective provides the Services on an “as is” and “as available” basis without any warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be error-free or uninterrupted.
  8. Limitation of Liability
    The Roo Shvaana Collective will not be liable for any indirect, incidental, punitive, or consequential damages, including lost profits, related to the use or inability to use our Services.
  9. Changes to Terms
    We reserve the right to modify these Terms at any time. If we make changes, we will post the revised Terms on our website and update the effective date. Your continued use of our Services after such posting will constitute acceptance of the new Terms.
  10. Contact Information
    If you have any questions about these Terms, please contact us at [email protected].

Please note: Our refund and replacement policies are detailed on a separate page. Please refer to it for specific information regarding returns and exchanges.